FAQ

What is Plan Management?


We deliver plan management service to you by administering the payment of supports on your behalf. We do this by managing your NDIS claims and paying providers for delivered services. We also send monthly activity statement to assist you with managing and monitoring your budget over the course of the plan.




How do I get Plan Management in my NDIS Plan?


When you go for your planning meeting or review, you need to request for Improved Life Choices to be added to your plan. If you need assistance, please contact us and we will assist you through the process.




How much does Plan Management cost me?


Our plan management service comes at no cost to you. When you request for Improved Life Choices to be added to your plan, NDIA will cover our fees.




Why should I choose Bright Plan Manager?


Our motto is 'We Pay, You Thrive'. We pride ourselves in delivering the best plan management solution that is fast, responsive and trustworthy. That means a fast turnaround for payments, responsive customer service and transparency in managing your plan.




How do I sign up with Bright Plan Manager?


Simply head to our REGISTER page and follow the instructions. Once we verify your registration, we will send you a welcome email and you can start uploading invoices for payment straight away! Otherwise, you can email hello@brightpmp.com.au or call us at 1800 911 199 and we will get back to you within 24 hours.




Can I change my existing plan manager to Bright Plan Manager?


Absolutely! You will need to notify your existing plan manager by sending a Notice of Termination email / letter and request your existing plan manager to cancel their service bookings. Once done, you can complete the registration process with Bright Plan Manager and we can start to manage your plan.

We can guide you through the process, simply call 1800 911 199 or email hello@brightpmp.com.au.




How do I get my invoice paid?


Simple! Just choose one of the following options:

1. E-Mail your invoice/s to claims@brightpmp.com.au
(you need to email us using the email address you use to register with us); OR

2. Mail your SIGNED invoice/s to PO BOX 4212, Hoppers Crossing VIC 3029; OR


3. if you've completed the standing authority form for your service providers,
you can let them know to mail / email us direct!

It is that simple!
Once the invoices are validated, we will process the payments in 2 business days.





ABN 60 630 211 166

NDIS Reg No. 4050046241